Shipping & Return Policy

General Policy 一般需知
  1. Shipping rate is calculated by weight at check out.
    運費會於付款時按重量計算。
     

  2. Shipping and handling fees are non-refundable.

    郵費及手續費均不設退款。
     

  3. All orders will be processed within 5 business days after payment is received.

    所有訂單均會於收取款項後5個工作天內處理。
     

  4. If your order includes pre-order items, it will be shipped when all items become available. Place separate orders if you wish to receive in-stock items first.
    如你的訂單中包含預購貨品,你的訂單將於所有貨品悉數到店後寄出。如欲先收到現貨貨品,請分開下單。
     

  5. Delivery is subject to delays due to processing by shipping service provider and customs clearance procedure (for international orders).

    包裹送遞有可能因郵遞服務商處理需時,或因國際郵件清關手續而延誤。
     

  6. We are not responsible for any damages that occurs in transit or lost packages if you decide to have the order shipped. No refunds or returns will be issued.

    如你選擇使用郵寄方式,送遞過程中造成的任何損毀或寄失,我們均不負責,不設退換。
     

  7. If you refuse a shipment from us, you are responsible for the shipping charges and any fees incurred in the process. The amount will be deducted from your refund. We will not re-ship the package. Re-order accordingly if needed. All damaged item(s) are non-refundable.

    如果你拒收了我們寄出的郵件,你需要支付該郵件的所有運費及過程中產生的任何費用,有關費用會於退款中扣除。我們不會重新郵寄該訂單,如有需要,請自行重新訂購。任何因而損毀的貨品均不設退款。
     

  8. Refunds and returns are generally not accepted unless the item(s) arrived in the following conditions:

    所有貨品恕不退換,除非出現以下情況:

    - Incorrect item(s) shipped 寄出錯誤貨品

    - Inherently defective item(s) 本身有缺陷的貨品

    - Item(s) become out of stock 貨品售罄
     

  9. In case of a return, please contact us for instructions, before sending in the package. Otherwise, we reserve the right to refuse your request for refunds or returns.

    如需退換貨品,請先聯絡本店,本店將提供指示。如沒有預先收到退換貨品要求,本店有權拒絕作出退換。
     

  10. In case of a return, you will be responsible for the shipping fees and methods. We do no accept responsibility for damaged or lost shipment.

    如需退貨,郵寄方式選擇及郵費均由閣下負責。如過程中,貨品有所損毀或寄失,本店均不負責。
     

  11. We reserve the rights for final decision in case of any dispute.
    如有任何爭議,我們保留最終決定權。

 
In-Store Pick-Up 工作室自取
  1. For in-store pick-up, you will be notified through E-mail when the items are ready for pick-up. Visit us during opening hours for pick-up. (Click here for opening hours)
    如你選擇門市自取,當貨品可供提取時,你將會收到電郵通知,請於開放時間到店自取。 (按查看開放時間)
     

  2. After receiving notification for pick-up, please pick up your items within 21 calendar days. After 21 days, unclaimed items will be regarded as discards. No refunds or replacements will be issued.
    請於收到取貨通知後21日內到門市取件,21日過後,未領取之貨品將作棄件處理,不予退款及退還。

Domestic Shipping Within HK 香港本地郵遞
  1. We provide shipping through the following services:
    本店提供以下郵遞方式:
    - HK Post: Ordinary packages 香港郵政普通平郵
    - HK Post: EC-Get 香港郵政易寄取

     iPostal Station pick-up 智郵站自取
      Post office counter pick-up 郵局自取

    - Shiplus ExpressShiplus 速遞到付
     Pay-on-delivery door-to-door delivery 到付上門派送
      Pay-on-delivery pick-up 到付自取點自取

    - SF Express 順豐速運
      Pay-on-delivery door-to-door delivery 到付上門派送
      Pay-on-delivery pick-up 到付自取點自取
     順豐營業點 SF Business Station | 順豐站 SF Store順豐智能櫃 SF Locker | 順豐合作點 SF Service Partner

     

  2. If shipping address was left blank on your order, or if the name or location code of selected pick-up location is not clearly noted, your packages will be shipped to your billing address, or a near-by pick-up location.
    如你的訂單沒有填寫郵寄地址,或沒有清晰填寫所選自取點的編號或名稱,你的郵件將會被寄到你的帳單地址或鄰近自取點。
     

  3. HK Post and SF Express only accepts packages within 20KG. Please select store pick-up or express services for packages exceeding 20KG. We do not accept responsibility when issues arise due to incorrect selection of shipping methods.
    香港郵政及順豐速運只接受20KG以下之郵件,如貨品合計重量超出20KG,請選擇速遞服務。如因選擇錯誤郵寄方式而構成任何問題,本店不會承擔責任。
     

  4. Express delivery services have their own processing fees for different situations and locations. We are not responsible for any unexpected processing fee incurred.
    ​速遞公司因應不同情況及地區,均有其額外手續費。如產生任何意料之外的手續費,我們均不負責。

International Shipping Outside HK 國際郵遞
  1. International shipping rate is calculated by weight at check out for the following countries:
    以下國家之國際運費會於付款時按重量計算:
    - Cambodia 柬埔寨
    - Indonesia 印尼
    - Japan 日本
    - Macau 澳門
    - Mainland China 中國
    - Malaysia 馬來西亞
    - Philippines 菲律賓
    - Singapore 新加坡
    - South Korea 南韓
    - Thailand 泰國
    - Vietnam 越南
     

  2. We provide international shipping through the following services:
    本店提供以下郵遞方式:
    - HK Post: e-Express 香港郵政易網遞
     

  3. HK Post only accepts packages within 2KG. Please select store pick-up for packages exceeding 2KG. We will send you further information on alternative shipping options. We do not accept responsibility when issues arise due to incorrect selection of shipping methods.
    香港郵政只接受2KG以下之郵件,如貨品合計重量超出2KG,請選擇店面自取,我們將會聯絡你,為你提供其他郵遞選項。如因選擇錯誤郵寄方式而構成任何問題,本店不會承擔責任。
     

  4. If your country is not listed above, or you prefer other shipping service providers, please contact us for alternative shipping options.
    如果你的國家不在上述名單中,或你希望使用其他郵遞服務供應商,請聯絡我們
     

  5. Item(s) in your order may be subject to taxes, customs duties and fees levied by the destination country. These import fees are the responsibility of the recipient.
    訂單中的貨品有可能引起目的地國家的稅項及清關費用,收件人需自行負責這些入口費用。